We collect only the information needed to process your orders and improve your experience:

• Contact details: name, mobile number and email address.
• Delivery details: shipping address, city, state and PIN code.
• Order details: products purchased, order value and payment method (we never store full card numbers).
• Usage data: pages visited, device and browser type, collected through cookies (see our Cookie Policy).

• To process, ship and deliver your orders.
• To send order confirmations, delivery updates and tracking links by SMS, WhatsApp or email.
• To respond to support requests, returns and refunds.
• To send offers and newsletters, only if you have opted in. You can unsubscribe at any time.
• To prevent fraud and keep our website secure.

We do not sell your personal information. We share it only with trusted partners who help us run the store, and only as much as they need:

• Courier and logistics partners, to deliver your order.
• Payment gateways, to process payments securely.
• Messaging and email providers, to send order updates.
• Government or law enforcement authorities, when required by law.

All online payments are processed by secure, PCI-DSS compliant payment gateways. Your card, UPI and net banking details are entered directly with the gateway and are never stored on our servers.

We keep order and invoice records for as long as required by Indian tax and accounting laws. Other personal information is kept only as long as needed for the purposes described above.

You can ask us to access, correct or delete your personal information, or withdraw consent for marketing messages, by writing to concierge@louisadon.com. We will respond within a reasonable time.

We may update this policy from time to time. The latest version will always be available on this page with the date it was last updated.