Because our products are skincare and personal care items, we can accept returns only in the following cases:

• The parcel arrived damaged or the product has leaked.
• You received the wrong product or an item is missing.
• The product has expired or is defective.

For hygiene reasons, opened or used products cannot be returned for a change of mind.

• Contact our concierge within 48 hours of delivery at concierge@louisadon.com, on WhatsApp, or on +91 98675 50450.
• Share your Order ID along with clear photos or an unboxing video of the product and packaging.
• Our team will review your request and confirm a replacement or refund.

Once your request is approved, we will ship a replacement at no extra cost. Where a pickup is needed, our courier partner will collect the product from your address.

If a replacement is not possible, we will issue a full refund:

• Prepaid orders: refunded to the original payment method within 5–7 business days of approval.
• Cash on Delivery orders: refunded by bank transfer or UPI to the account details you share with us.

You can cancel an order free of charge before it is dispatched by contacting our concierge. Once an order has been shipped, it can no longer be cancelled.